Shipping policy
Many of our products are custom-made to order. Our normal fulfillment time for an order to ship is within 3 - 5 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 10 business days or more to ship during periods of extremely higher order volume such as the holiday season. We send out automated notifications via email or text as soon as an order's shipping label is printed with tracking information.
PLEASE NOTE: The shipping speed a customer selects at checkout does not change or speed up our fulfillment time. The shipping speed only affects how fast a package arrives once it ships within our usual 3 - 5 business days (Monday- Friday) fulfillment timeframe for an order to ship.
Free Shipping Policy
Sienna and Slate runs free shipping promotions throughout the year and we reserve the right to refuse this promotion to anyone for any reason. Our free shipping promotions are only for orders shipping within the continental United States and does not include Hawaii, Alaska or any other United States territory or international country. Shipping rates are shown at checkout and are based on order weight and location so customers will see if their shipping address qualifies for our free shipping promotion. Some areas within the United States are considered to be extremely remote and shipping carriers may require a significant surcharge to deliver packages to these addresses. If an order received free shipping at checkout but falls into an area deemed to be extremely remote and requires a significant shipping surcharge, we reserve the right to cancel and refund the order if the customer does not wish to pay the additional surcharge for shipping costs above the standard rate for most continental United States addresses. Please note that if a promo code drops an order's subtotal below the advertised, minimum amount required to receive free shipping during a promotion, the system will remove the free shipping and add the shipping cost back. The order's subtotal must remain over the minimum qualifying amount to receive free shipping.