Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (determined by the tracking number provided).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@siennaandslate.com. Please note that customers are required to cover the shipping cost to return their order to us.

If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Once we receive the return, we will inspect the product, and upon our approval, the refund will be issued minus the cost of shipping or any add-on services. If an order is returned to the sender due to an issue with the shipping address and the customer prefers a refund instead of a new shipment, only the product is refundable. Any additional services added at checkout, as well as the cost of shipping, are not refundable once an order has shipped.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at hello@siennaandslate.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We cannot refund coaching, consulting, or speaking services.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Lost or Stolen Shipments

While we are not responsible for lost or stolen shipments, we do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at the location, we always recommend contacting the local post office first as well as leaving a note for the driver explaining what happened. If they are not able to assist or the package does not turn up within 48 hours, please contact us immediately so we can file a claim with the carrier. If the carrier deems your package as lost or stolen, we will work with the customer to have a replacement sent out. If the customer prefers a refund instead of a replacement order, we will need to file a claim with the shipping carrier first and a refund will be issued for the product only upon the approval of the claim by the carrier, minus the amount of any add on services or shipping costs.

Damaged Shipments

If a customer receives a shipment with damaged products, we will offer to send a replacement out after we file a claim with the shipping carrier and the claim would need to be approved by that carrier prior to having a replacement order sent out. If the customer prefers a refund instead of a replacement order, we will need to file a claim with the shipping carrier first and a refund will be issued for the product only, minus the amount of any add on services or shipping costs, upon the approval of the claim by the carrier. A refund will not be granted if the claim is denied by the shipping carrier. The damaged product may also be returned by the customer for a refund in the event the claim is denied by the carrier. The cost of returning the product for a refund is the customer's responsibility. A refund will not be issued until the product has been returned in the event a claim is denied.

Defective Products

In the event a customer receives a product that is defective, we will offer to replace the product at no additional cost. The customer may email us at hello@siennaandslate.com. If the customer prefers a refund instead of a replacement, the defective product must be returned back to us for a refund. The cost to return the product for a refund is the responsibility of the customer. Once we receive the product back, a refund will be issued for the product only, minus the amount of any add on services or shipping costs. A refund will not be issued until the product has been returned.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@siennaandslate.com.